Privacy Policy

1. Information We Collect

Supa DS collects the following types of information:

• Account Information: Name, email address, phone number, and location
• Instructor Information: Driving instructor licence number, PrDP details, vehicle information, and verification documents
• Usage Data: How you interact with our platform, including searches, views, and booking requests
• Communications: Messages sent between learners and instructors through our platform

2. How We Use Your Information

We use your information to:

• Provide and maintain our platform services
• Verify instructor credentials
• Facilitate connections between learners and instructors
• Send important notifications about your account
• Improve our platform and develop new features
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: When you send a booking request, your contact information is shared with the instructor you're contacting
• With Service Providers: With trusted third parties who assist in operating our platform
• For Legal Reasons: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting support@vayasupa.com

6. Your Rights

Under South African law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent where processing is based on consent

7. Account and Data Deletion

You have the right to request deletion of your account and all associated personal data from Supa DS. To request account deletion, please contact us at support@vayasupa.com with the subject line "Account Deletion Request" and include your registered email address.

Upon receiving your deletion request, we will:

• Verify your identity to ensure the request is legitimate
• Process your request within 30 days of verification
• Delete your account and personal information from our active databases
• Remove your profile from public view (if applicable)

Please note that certain information may be retained for legal, security, or business purposes, including:

• Records required for legal compliance or ongoing legal proceedings
• Transaction records for accounting and tax purposes
• Security logs and fraud prevention data
• Anonymized data that cannot be reasonably linked to you

Once your account is deleted, you will not be able to recover your data or reactivate your account. If you wish to use Supa DS again in the future, you will need to create a new account.

8. Cookies and Tracking

We may use cookies and similar technologies to improve your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Supa DS is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of significant changes by posting the new policy on our platform and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at support@vayasupa.com

13. Information Officer

Our Information Officer is responsible for overseeing compliance with data protection laws:

• Information Officer: Y Mvayo
• IO Registration Number: 2026-005152 (Information Regulator of South Africa)

14. Complaints to Information Regulator

To lodge a complaint about how we handle your personal information, you may contact the Information Regulator of South Africa:

• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za

15. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

• User consent
• Performance of a contract
• Legal obligations
• Legitimate business interests related to service delivery and security